F.A.Q.

How can I participate in a research project?

In order to participate in one of our market research studies you first have to be a respondent in our database (Sign-Up to Participate). Since every project is different and requires different criteria to participate, our computer system randomly selects people who meet the basic qualifications, then our recruiters will give you a call and ask some more specific project questions. If you qualify, you are asked to participate. If not, don’t fret… we keep you in the database for the next possible project for you. Sometimes we will e-mail a pre-qualifying questionnaire before a recruiter calls, but you will always speak with a recruiter before any invitation to participate is extended.

Will I get paid for participating?

Yes, you will receive compensation for your participation in any study that the Nashville Research Group, LLC, performs as long as you meet the specific requirements of the project. Compensation will vary from project-to-project but primarily is dependent upon the length of time required to participate.

What are specific requirements to participate?

Project requirements will vary depending on the type of research study being performed. However, if you are required to be present for a schedule event then you must be on time (15 minutes early is always good form). Failure to arrive on time limits your ability to participate and can disqualify you from the project and any compensation.  Every study requires you to check-in upon arrival and some require a short questionnaire to be filled out prior to participation.  Arriving in plenty of time to take care of any paperwork needs and checking in process enables the session to start in a timely manner and keeps everyone on schedule.

What happens if I am scheduled and cannot make the appointment?

We understand that things come up and you may not be able to make it. Just call us at: (615) 399-7727 as soon as possible when you realize you will be unable to attend your research study project. The sooner we know, the sooner we can find a replacement. Our client’s have specific requirements for their individual research studies so enabling us the maximum amount of time helps us in being able to replace your spot. Never send someone in to replace you as we have to be able to verify our client’s requirements with everyone invited to the project, just as we did with you.  If you have continuous or repeat cancellations, it will result in you being removed from the database and possible future studies with us.

I got an e-mail about a survey, now what?

On occasion we will send out pre-qualifying surveys to individuals in the database who meet basic demographic requirements for a particular research study. If you got the email, then take the pre-qualifier survey in order to see if you meet more stringent qualifications of the client in order to participate. If you do, then, you may get a call to participate in a research study that is coming up.

I took the pre-qualifying survey, when do I show up?

We appreciate your enthusiasm… however, the only time you should “show up” is after you have talked with a representative and been given a specific time to participate.  Please don’t ever show up without being invited by a voice call from an NRG representative.

I took the pre-qualifying survey but didn’t get a call, how come?

Once you successfully complete the survey, you may or may not get a call to participate.

Some reasons you may not get a call are:

  • your specific demographic quota has already been filled.
  • the entire job quota has been filled.
  • the client cancelled a portion of the research study that you qualified for.
  • the client changed criteria for the job.

Of course there could be other reasons, but those are a few. Once you do get a call, they may ask you some additional questions and determine whether you will be scheduled or not.

Once I sign up, are you going to sell my information to others?

Absolutely NOT!! Any and all information you provide to us gets stored in our database and is only used to determine if you meet the minimum parameters set forth by a client for their individual project. Clients do not have access to our database, only authorized Nashville Research Group personnel can access the database.

I signed up to participate, but what happens to all my personal information now?

We are committed to keeping personal data secure and will take all reasonable precautions to protect your personal information from loss, misuse or alteration. This data is stored on our internal network servers that are protected by firewalls and other appropriate security mechanisms.

How do I get paid?

After you have participated in a project you should receive your compensation immediately after your session.  Sometimes when a study takes place outside of our facility; payments will be mailed within 2-3 days of your completion of the study.

Normally all of our payments are given in the form of a specified amount on a VISA Reward Card.

Once the card is given to you by NRG, we are unable to access or track your card / information / balances / purchase history / etc.

The card is issued by The Bancorp Bank pursuant to a license from VISA U.S.A. Inc. and provided to you for your participation in a Nashville Research Group related research study.

For more card information:

Please contact: 1-866-230-3809

or go to: www.prepaidcardstatus.com

I got my VISA card – Now what?

If you got a VISA Reward Card from us — THANKS for your participation!!!

Once the card is given to you by NRG, we are unable to access or track your card / information / balances / purchase history / etc.  The card is issued by The Bancorp Bank pursuant to a license from VISA U.S.A. Inc. and provided to you for your participation in a Nashville Research Group related research study.

When you receive it, it is ready to use like any other credit card, so treat it like any other credit card or cash you have.

You will NOT be able to use it at an ATM or to get cash off it.  If you use it for gasoline, you will have to give it to the Fuel Attendant – not in the pump itself.

For transaction and balance inquiries: www.prepaidcardstatus.com  or dial toll free: 1-866-230-3809

 

 

I lost my VISA card!! What do I do?

Once the card is given to you by NRG, we are unable to access or track your card / information / balances / purchase history / etc.

The card is issued by The Bancorp Bank pursuant to a license from VISA U.S.A. Inc. and provided to you for your participation in a Nashville Research Group related research study.

Please call: 1-866-230-3809 to report lost or stolen cards

Card Reissue Fee or Card Closure Fee is $10.oo as of January 1, 2015 this is the most accurate information NRG has on The Bancorp Bank fees.  These fee(s) are subject to change with or without notice from The Bancorp Bank and may not represent the most current listed fee(s) by The Bancorp Bank.  Please visit www.prepaidcardstatus.com or call 1-866-230-3809 for the most current information.

 

I have a question that is not listed here.

Just use our CONTACT US FORM and a representative will reply.  You can also call our office at: 615-399-7727, email: mvp@NashvilleResearch.com or send a letter to: Nashville Research Group, 230 Great Circle Road, Suite 226, Nashville, TN 37228

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